@inproceedings{xu:chi:17,
  author = {Tianyin Xu and Han Min Naing and Le Lu and Yuanyuan Zhou},
  title = "{How Do System Administrators Resolve Access-Denied Issues in the Real World?}",
  booktitle = "Proceedings of the 35th Annual CHI Conference on Human Factors in Computing Systems (CHI'17)",
  month = May,
  year =  2017,
}